State Street Bank and Trust Company, Tokyo Branch - Japanese
State Street Bank and Trust Company, Tokyo Branch
Privacy Policy
In accordance with the provisions of the Personal Information Protection Law (hereinafter referred to as “Law”), State Street Branch and Trust Company, Tokyo Branch (hereinafter referred to as “Branch”) hereby establishes a policy as set forth below for the proper protection and use of personal information and anonymously processed information (hereinafter collectively referred to as “Personal Information, etc.”), and will take all possible measures to ensure the privacy of its customers.
1. Compliance with Relevant Laws and Regulations, Etc.
The Branch will comply with all of the terms set forth in this Statement, in addition to the provisions of all relevant laws and regulations and other rules and guidelines, with regard to the proper protection and use of personal information.
2. Purposes of Use of Personal Information
3. Acquisition and Provision of Personal Information
4.Disclosure and Other Procedures
The Branch will respond in a proper and prompt manner when you make a request, subject to the applicable laws and regulations, for the disclosure, correction, and suspension of use of your personal information retained by the Branch (hereinafter collectively referred to as “Disclosure, Etc.”), provided that your identity has been verified. If you wish to request the Disclosure, Etc. of your personal information, please contact the number provided under 8. “Contact Information” below.
5.Security Management Measures
6. Outsourcing of the handling of personal data
When the Branch entrusts all or part of the handling of personal information data to the extent necessary to achieve the purpose of use, the Branch will conduct necessary and appropriate supervision of the entrusted personal data so that the handling can be safely managed.
7.Complaint Handling
The Branch will respond in a proper manner to any complaint relating to the handling of personal information by promptly investigating the facts surrounding the complaint.
8.Efforts toward Continuous Improvements
The Branch will conduct reviews as necessary in order to make continuous improvements in the handling of personal information (including security management measures).
9.Contact Information
Please contact the number below for inquiries, counseling, complaints, etc. relating to the handling of personal information, such as the Disclosure, Etc. of your personal information retained by the Branch:sures.
Customer Privacy Office: Compliance Department
Phone Number: 03-4530-7600
Hours of Operation: 9:00 AM to 5:00 PM (excluding Branch Holidays)
Membership in an Authorized Personal Information Protection Organization
The Branch is a member of the All Branchs Personal Data Protection Council, an Authorized Personal Information Protection Organization in the field of finance. The Complaints and Counseling Services Center (Branch Transaction Counseling Center) of the All Branchs Personal Data Protection Council Center handles complaints and provides counseling relating to the handling of personal information by its members.
All Branchs Personal Data Protection Council Website: http://www.abpdpc.gr.jp(Complaints and Counseling Services) Phone Number: 03-5222-1700 or contact your nearest Branch Transaction Counseling Center.
Opinions and Complaints
Contact Point
State Street Bank and Trust Co., Tokyo Branch
Compliance Department
Phone No.: +81-3-4530-7690
The below organizations also accept consultation about banking transactions:
Japanese Bankers Association Consultation Center
Japanese Bankers Association Consultation Center is operated by the Japanese Bankers
Association as the contact point for various consultations and inquiries regarding a bank and opinions and complaints to a bank. Consultation, inquiries, etc., is free.
For more details, please see the website of the Japanese Bankers Association:
Phone No.:0570-017109 or +81-3-5252-3772
Service days: Monday – Friday (except for national holidays and other bank holidays)
Service hours: 9:00 am – 5:00 pm
*The Japanese Bankers Association is a designated dispute resolution organization under the Banking Act and our Branch holds a membership.
Basic Policy against Anti-Social Forces
State Street's action in response to the Anti-Money-Laundering (AML) initiative